Terms and Conditions
Some things we would like you to know before working with us. Have any questions or comments? Contact us today!
Pre-Production/Sew-Outs
Pre-production sew-outs are the only way to ensure embroidery file accuracy. FreeThink Apparel and Promos will not be held responsible for (blank) and color variations without a pre-production sew-out, and will provide one sew-out per logo at the customer's request.
Proofs
Photo proofs can be emailed, free of charge. If the customer would like changes once the initial proof is sent, depending on the change, the job may be rescheduled and additional art fees may apply.
Printing on Youth and Adult Garments
If different size screens are needed for printing the same design on youth and adult garments then print charges will be based on separate runs. However, an imprint size can be sometimes be determined to accommodate all sizes, so please call for advice!
Cancellation & Return Policy
Custom orders can be cancelled within 24 hours of placing. A 20% restocking fee may apply. All items are custom made and returns will not be accepted. If the item is defective & purchased through FreeThink Apparel and Promos, we will be happy to replace the item.
Unique Locations
Printing over seams, zippers, collars, or other unique locations may lead to ink build ups, registration issues, and coverage and consistency issues. Unique locations are subject to garment style and sizes for each individual order. In some cases we may be restricted, so the art will be sized based on the smallest garment (or a certain style if you are using more than one style in your order). Please allow between 7-10 days for orders with a unique location.
Printing Tolerance
We allow up to a 1/2 inch movement tolerance in any direction per imprint.
Production Time
Production time begins once a complete purchase order, acceptable art file, and garments are received. The standard turnaround time is 2-10 business days. If you need your garments before the standard time, a rush fee may apply.
Dye Migration Warning
Polyester and nylon dye migration happens when the dye in the fabric of the garment is sublimated and turns into a colored gas. It will then try to escape the garment and can get stuck in the ink applied to the garment. It will slowly permeate through and can discolor the ink slightly or completely, depending on the garment and the print process. Darker colored garments are more likely to migrate (red, blue, black, etc). Dy migration may appear hours or weeks after the ink is cured, accept the risk of dye migration when printing polyester, polyester blends, and nylon goods. Choosing the correct garments can help eliminate this from happening, contact us today for advice on which garment will be best for your order!
Unclaimed Garments
Garments that are in our possession for more than 90 days become the property of FreeThink Apparel and Promos. It is the customer's responsibility to claim any garments before this deadline.
Dispute of Quality
We will replace any garments not produced at our standard of quality. This does not apply to garments supplied by the customer. Claims must be made within 10 days of receipt of merchandise. Please contact us for more information.
Shipping Charges
Shipping charges are calculated based on the actual weight, distance traveled, declared value, and type of shipping service you specify (ground, next day, second day, etc). We cannot be held to the shipping charges estimated. Complete packing and shipping instructions must be finalized 48 hours in advance of your ship date to ensure prompt delivery of your order.
Shipping Insurance
Orders will be insured upon request. The customer is responsible for all shipping charges unless prior arrangements are made.